OnSite Team Lead - Chicago, IL

Stryker•Chicago, IL

3d•Onsite

About The Position

The Team Lead directs and guides the day-to-day function of the team to ensure quality workmanship, OR efficiency, SPD productivity, and to drive customer satisfaction. They effectively partner with key stakeholders of the account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Requirements

Minimum of 1 year of Operating Room and/or Sterile Processing experience, demonstrated knowledge of anatomy, surgical procedures and techniques.
1 year of experience in OnSite preferred
Basic computer skills including Microsoft Office
Strong verbal and written communication, interpersonal, and organizational skills are essential.
The ability to troubleshoot issues quickly, efficiently, and effectively in the moment in demanding, high-stress situations.
The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.
The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
The role requires you to have your own smartphone.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification is required for this role; on time yearly renewal is also required.

Responsibilities

Allocates work to the OnSite team to ensure daily customer expectations are met, as well as ensuring that every team member, including self, is adhering to quality and productivity requirements of the task/services/information.
Responsible for building out an onboarding guide for new hires and tailoring the onboarding process to each new hire's learning style.
Ensures all new hires/team members are credentialed and compliant with the account.
Serves as a resource for the team and supports day-to-day engagement, performance, and activities.
Consistently facilitates, leads, and actively participates in team building activities.
Responsible for escalating all performance and/or behavioral concerns/incidents to the Regional Supervisor in a timely manner.
May assist with writing and delivering corrective action and common annual reviews.
Provides in-service training at the request of the customer.
Understands the business metrics and identifies areas of improvement and/or cost savings for customers.
Responsible for the fee per case submission and tracker, if necessary.
Creates and conducts team huddles; updates huddle board/tracker daily (or on a regular weekly cadence for small teams).
Responsible for troubleshooting and maintaining Stryker equipment and/or other related devices.
Partners with surgeons, surgical staff, central processing, biomedical, and/or all related personnel to improve surgical outcomes.
Must accurately and honestly record and report data metrics related to all specific job functions on a monthly basis, including all surgical procedure information.
Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account, including all vendor credentialing required by the account for self and team.
Escalates safety and quality issues to initiate remedial action.
Actively partners with fellow Team Leads across the nation to drive standardization and continuous improvement across regional lines.
Adheres to all Stryker and medical facility policies, standards, and procedures.
Ensures specialists are adhering to all Stryker and medical facility policies, standards, and procedures; escalates any violations to the Regional Supervisor.
Maintains professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adheres to (HIPAA) and other related patient confidentiality policies and procedures.
Provides support/coverage on all shifts at your assigned account, as well as provides support/coverage at other accounts in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.