IT Contact Support Intern, Chicago, IL - Onsite Opportunity

Huron Consulting Services•Chicago, IL

5d•Onsite

About The Position

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce. The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

Requirements

One or more years of Customer Service experience required
Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
Excellent verbal and written communication with strong customer service skills
Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
Ability to work independently and as part of a team
Ability to work flexible hours including at times nights and weekends
Ability to work in an office setting
Willingness to learn and ambitious to take on new/ difficult challenges

Nice To Haves

Relevant Microsoft IT certifications preferred.
Office 365 Admin experience preferred
Associate degree with an emphasis in Information Technology or closely related field

Responsibilities

Technical troubleshooting of IT hardware and software issues in a timely manner
Appropriately handle multiple IT support requests simultaneously through different mediums of communication
Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
Image Windows 11 laptops for break/fix scenarios (in-office)
Respond, resolve, or escalate all service requests and incidents following established procedures and SLA
Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues