IT Contact Support Intern, Pensacola, Florida - Onsite Opportunity

Huron • Pensacola, FL

1d • Onsite

About The Position

The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce. The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

Requirements

• One or more years of Customer Service experience required
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
• Excellent verbal and written communication with strong customer service skills
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work in an office setting
• Willingness to learn and ambitious to take on new/ difficult challenges

Nice To Haves

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred
• Associate degree with an emphasis in Information Technology or closely related field
• Ability to work flexible hours including at times nights and weekends

Responsibilities

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond, resolve, or escalate all service requests and incidents following established procedures and SLA
• Assist employees with business related processes such Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
• Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree