Security Shift Supervisor - Chicago, IL

Titan Security Group•Chicago, IL

2d•Onsite

About The Position

The Security Shift Supervisor oversees daily security operations, access control, shift safety routines, and emergency response across a downtown high-rise, multi-level valet parking facilities, and outdoor plaza. The role manages standard operations in a high-volume public setting and maintains a visible, professional guard force focused on physical security, life safety compliance, and operational excellence. The site is a 35-story, 737,000+ RSF commercial property in downtown Chicago with corporate tenants, a retail flagship, and a 46,000+ square-foot outdoor public plaza. The supervisor leads and supports security officers, coordinates training, manages shift responsibilities, reviews incident reports, and helps maintain operational procedures and post orders. The position also performs security duties as assigned, including access control, visitor management, CCTV monitoring, patrols, responding to emergencies, and assisting tenants and visitors. The schedule is Monday through Friday, 3 p.m. to 11 p.m.

Requirements

At least 2 years of continuous supervisory experience.
High school diploma or GED.
3 years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid security license if required by the state.
Driver's license, as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number for contact.
Ability to stand for extended periods; lift, push, and/or pull at least 50 pounds; conduct interior and exterior foot patrols; and perform duties in inclement weather.

Nice To Haves

Bilingual language skills.

Responsibilities

Lead, direct, and motivate on-duty security officers to ensure adherence to company policies, post orders, and safety guidelines.
Report to the Site Supervisor/Director and/or Marksman/Titan Management.
Participate in scheduling, payroll, training, coaching, development, and support of security officers.
Ensure the client site receives high-quality security services to protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff's technical and professional skills through performance management, coaching, and recognition.
Treat staff with respect and support a positive work environment.
Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training in accordance with Titan's standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submitting them to the Site Supervisor and/or Director; and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders that are available for staff emergency reference.
Train and qualify to work assigned posts, understand post instructions, and maintain practical knowledge of additional and emergency post instructions.
Maintain access control procedures established by building management.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor facility security cameras.
Respond to incidents, including property emergencies.
Conduct general property patrols, including stairwell and exterior patrols in varying weather conditions, if required.
Assist tenants and visitors with directions and general business information.
Accurately record property damage, unusual occurrences, equipment malfunctions, and other relevant data for building and Titan management.
Maintain clear, accurate logs concerning people and property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.