Scheduling Lead Coordinator - Spielman Comprehensive Breast Center

The Ohio State University

2d • Onsite

About The Position

The Scheduling Lead functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Scheduling Lead is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. In addition, the lead is proficient in performing the pre-registration process at the point of scheduling.

Requirements

• High School diploma or GED.
• 4 years of relevant experience required.
• Demonstrated ability to work in multiple Databases for management and reporting.
• Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff.

Nice To Haves

• Certification or vocational training may be required.
• 6 or more years of relevant experience preferred.
• Bachelor’s Degree preferred or equivalent combination of education and experience in healthcare or physician practice preferred.
• Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus.
• Familiarity with OSUMC and its entities preferred.

Responsibilities

• Schedule first time appointments and/or other appointments as assigned.
• Assures accurate information is gathered to support clinical and financial needs.
• Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one phone call.
• Solves routine and complex customer problems.
• Communicates regularly with physicians, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Displays the highest level of customer service, attentiveness and consideration possible in all cases.
• Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity.
• Generates system reports and utilizes system reporting tools to demonstrate product line success and/or lack of relative to referrals, access, appointments, wait times.
• Presents product line/service line information to key audiences such as service line physicians, and other audiences as assigned.
• Collaborates with these same audiences as necessary for problem resolution.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED