Scheduling Coordinator Call Center,
COMMUNITY DENTAL CARE•Maplewood, MN
•Onsite
About The Position
We’re expanding! Join our team at our Carlton Street clinic as a full-time Scheduling Coordinator for the Call Center. This position serves a critical role in the clinic as it is the first point of contact with patients by answering phone calls and scheduling appointments. Bilingual proficiency preffered.
Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably within an office setting
- Excellent written and verbal communication skills
Nice To Haves
- Bilingual proficiency in Spanish, Karen, or Somali preferred
Responsibilities
- Receive calls from patients and assist them in scheduling appointments using our software.
- Register new patients
- Explain ER protocol/procedures to patients
- Arrange for language interpreters as needed
- Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
- Check account balances of patients coming in and prepare to discuss any monies due
- Request chart/patient transfers
- Record patient issues/phone conversations in communication log or chart
Benefits
- Comprehensive medical, dental and life insurance
- Paid time off and holiday pay
- 401k plus company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
