Scheduling Coordinator - Phoenixville Cancer Center

Tower Health•Phoenixville, PA

3d•Onsite

About The Position

The Scheduling Coordinator is responsible for arranging procedure scheduling and pre-admission testing, scheduling patients in the appropriate department, and verifying all demographic information. This role also confirms the date, time, and location of appointments for patients, enters intra-procedural data into the computer, and registers and schedules patients. The position provides customer service and clerical support, accepts, records, and verifies insurance information, and processes preauthorization requests, collects copays and account balance payments. Additionally, the coordinator scans documents into EMR and performs other administrative tasks related to the efficient operations of the department. A key aspect of this role is ensuring all interactions with patients, families, the community, vendors, coworkers, and physicians are conducted in a friendly, courteous, helpful, and considerate manner.

Requirements

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Prior scheduling experience in healthcare setting preferred
BLS Certification
Customer Service Skills
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Listening Skills
Medical Terminology
Microsoft Office Applications
Multi Line Telephone Operational Skills
Organizational Skills
Problem Solving Skills

Responsibilities

Arranges procedure scheduling and pre-admission testing.
Schedules patient in appropriate department.
Verifies all demographic information and confirms date, time and location of appt for the patient and enters intra procedural data into computer.
Registers and schedules patients.
Provides customer service and clerical support.
Accepts, records and verifies insurance information.
Processes preauthorization requests, collects copays and account balance payments.
Scans documents into EMR and other administrative tasks related to the efficient operations of the department.
Ensures contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.