Clinic Services Coordinator - Cancer Center

University of Iowa•Iowa City, IA

19h•Onsite

About The Position

The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Clinic Services Coordinator to oversee the frontline scheduling team responsible for coordinating patient appointments across Cancer Center outpatient clinics. This role ensures efficient clinic operations, adherence to operational standards, and provider template management. The position manages staffing functions, including daily work assignments, hiring, onboarding, training, performance management, timekeeping, and time-off requests. The Clinic Services Coordinator acts as a key operational leader and liaison between scheduling staff, clinical teams, providers, the Patient Access Center, and other departments. The role supports workflow optimization, maintains scheduling quality standards, monitors patient access metrics, and identifies opportunities to improve operational efficiency and patient experience. The position also participates in departmental initiatives, process improvement efforts, and special projects supporting Cancer Center operations and strategic priorities.

Requirements

A Bachelor’s degree or an equivalent combination of education and experience is required.
Experience in healthcare administration, patient access, scheduling, clinic operations, or a related healthcare support role for six months to one-year.
Demonstrated leadership, supervisory, or team coordination experience.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
Demonstrated ability to coordinate multiple priorities, projects, and operational responsibilities simultaneously.
Demonstrated ability to build collaborative working relationships across interdisciplinary teams.
Strong organizational, problem-solving, and customer service skills.

Nice To Haves

Experience in ambulatory clinic operations, oncology services, or specialty care settings.
Experience scheduling in a healthcare setting.
Experience supervising or leading scheduling, patient access, or administrative teams.
Knowledge of Epic scheduling tools, provider template management, and work queue workflows.
Experience working with electronic health record systems, preferably Epic.
Experience participating in operational improvement, patient access, or workflow optimization initiatives.
Knowledge of University of Iowa and University of Iowa Health Care policies, procedures, and regulations.

Responsibilities

Determine staff assignments based on clinic needs, including staff scheduling, daily staffing adjustments, coverage planning, and workload distribution.
Serve as the administrative supervisor for the Cancer Center Scheduling team, including recruitment, hiring, onboarding, training, coaching, and performance management.
Monitor staff productivity and performance through Epic reporting and other operational metrics.
Provide ongoing staff development, mentorship, and support to ensure service excellence and adherence to departmental standards.
Approve and manage employee timecards, attendance, and time-off requests.
Serve as a resource for providers, advanced practice providers, nurses, and administrative staff regarding scheduling processes, provider templates, and operational workflows.
Maintain provider scheduling templates, including clinic closures, schedule changes, add-on appointments, overbooks, and template optimization. Escalate discrepancies or concerns to operational leadership as appropriate.
Serve as an intermediary between patients and clinical staff regarding scheduling concerns and coordinate resolution of appointment-related issues.
Assist with resolving complex scheduling issues and patient access concerns, escalating when necessary.
Coordinate appointments with other University of Iowa Health Care departments and services to support comprehensive, timely patient care.
Conduct quality assurance reviews of appointment request work queues, In Basket messages, and scheduling workflows to ensure accuracy, timeliness, and completion.
Serve as a working leader by providing frontline coverage as needed, including patient check-in, check-out, appointment scheduling, work queue management, and In Basket support.
Round regularly throughout Cancer Center clinics to support scheduling staff, engage with clinical teams, identify operational barriers, and improve communication.
Monitor and support performance related to key operational metrics, including but not limited to: patient checkout capture rates, co-pay collection, patient email capture, MyChart activation, and scheduling quality and access measures.
Function as the primary backup for the Medical Record Retrieval team to support continuity of operations and patient access efforts.
Collaborate with operational and clinical leadership to identify, develop, and implement workflow improvements that enhance patient access, scheduling efficiency, and clinic operations.
Create and maintain workflow documentation, training materials, and standard operating procedures.
Participate in departmental, organizational, and enterprise-wide initiatives focused on process improvement and patient flow optimization.
Partner with the Office of Patient Experience to address patient concerns, review requests, provide timely follow-up, and identify opportunities to improve the patient experience.
Act as a liaison between the Cancer Center, the Patient Access Center, and other institutional departments.
Maintain operational reports and assist with data collection, analysis, and reporting.
Support departmental projects and initiatives as assigned by leadership.
May analyze, monitor, and report financial and operational data.
Perform other duties as assigned.