Scheduling Lead: Breast Care and Imaging Center

Hoag•Irvine, CA

23h

About The Position

The Scheduling Lead assists in the coordination of the Patient Procedure/Surgical schedule, including the coordination of multiple highly complex appointments across multiple departments, programs, and specialties. This role requires extensive knowledge in scheduling for the area they support and serves as the go-to resource for the team. The Scheduling Lead is responsible for insurance verification, ensuring pre-authorization, and acts as the liaison between providers and patients. They develop the master schedule for procedures and coordinate all case resource needs. This position interacts directly with patients and operates in a high call volume environment. Key responsibilities include accurately scheduling procedures, documenting correct diagnoses and referring physicians, and pre-registering patients via the assigned tracking system. The role involves obtaining correct and thorough insurance benefits, employer/guarantor information, and patient demographics. The Scheduling Lead must accommodate requests for STAT/same-day add-on exams from patients and physician offices. Furthermore, the Scheduling Lead provides updates to patients and physicians on the timing and status of authorizations. Once pre-authorization is complete and the appointment is scheduled, they provide patients with scheduling options/itineraries. They maintain calendars for meetings and patient consultations, simulations, and follow-up appointments for physicians, acting as a resource for Medical Clinics. The role also involves registering new patients in hospital systems and obtaining authorizations for diagnostic studies, including faxing necessary medical records. In addition to direct patient and provider interaction, the Scheduling Lead provides training and guidance to the Scheduling Specialist team, troubleshooting and problem-solving to proactively correct discrepancies and improve team performance. Local travel may be required. The position also entails participation in continuous quality improvement processes, maintaining a working knowledge of departmental standard operating procedures, including specialized instrumentation, Quality Control requirements, and preventative maintenance. Confidentiality must be maintained, and other duties as assigned will be performed.

Requirements

Extensive knowledge in scheduling for the area they support.
Ability to act as a go-to resource for the team.
Ability to coordinate multiple highly complex appointments across multiple departments, programs and specialties.
Ability to interact directly with patients.
Ability to work in a high call volume environment.
Ability to accurately schedule procedures.
Ability to document correct diagnosis and referring physician.
Ability to pre-register patients accurately via assigned tracking system.
Ability to obtain correct and thorough insurance benefits, employer/guarantor information, and patient demographics.
Ability to accommodate requests for STAT/same-day add-on exams.
Ability to provide updates to patients and physicians on timing and status of authorizations.
Ability to provide patients with scheduling options/itineraries.
Ability to maintain calendars for meetings and patient consultations, simulations, and follow-up appointments.
Ability to register new patients in hospital systems.
Ability to obtain authorizations for diagnostic studies.
Ability to fax needed medical records.
Ability to provide training and guidance to the Scheduling Specialist team.
Ability to troubleshoot and problem-solve.
Ability to proactively correct discrepancies and improve team performance.
Ability to participate in continuous quality improvement processes.
Ability to maintain a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
Ability to maintain confidentiality.

Nice To Haves

Local travel may be required.

Responsibilities

Assists in the coordination of Patient Procedure/Surgical schedule, including the coordination of multiple highly complex appointments across multiple departments, programs and specialties.
Responsible for insurance verification, ensuring pre-authorization and is the liaison between the providers and patient.
Develops the master schedule for procedures and coordinates the entire case resource needs.
Interacts directly with patients and works in a high call volume environment.
Accurately schedules procedures, documents correct diagnosis and referring physician.
Pre-registers patients accurately via assigned tracking system.
Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics.
Accommodates requests from patients and physician offices for STAT/same-day add-on exams.
Provides updates to patients and physicians on timing and status of the authorizations.
Provides the patient with scheduling options/itineraries once pre-authorization is complete and the appointment is scheduled.
Maintains calendars for the scheduling of meetings and patient consultation, simulation and follow up appointments for physicians.
Registers new patients in hospital systems.
Obtains authorizations for diagnostic studies and faxes needed medical records.
Provides training and guidance to the Scheduling Specialist team.
Troubleshoots and problem-solves and works to proactively correct discrepancies and improve team performance.
Participates in the continuous quality improvement processes.
Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
Maintains conﬁdentiality.
Performs other duties as assigned.