Scheduling Export Clerk

Emerson•Sandusky, MI

9d•Onsite

About The Position

Emerson is seeking a Scheduling Export Clerk for its Discrete Automation Group at the manufacturing facility in Sandusky, Michigan. The role researches inventory across warehouses to accelerate sales order processing, provides phone support to Customer Service and Manufacturing, responds to customer questions about products, shipments, and account information, and prepares export documentation for domestic and international shipments. The position also supports shipment coordination, recordkeeping, reception, customer service, and continuous improvement.

Requirements

High school diploma.
At least 1 year of proven professional experience commensurate with the position.
General understanding of how MRP works.
Proficiency in Microsoft Office.
Detail-oriented, with the ability to multitask in a fast-paced, customer-focused environment.
Extremely reliable and dependable.
Excellent social skills.
Authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Associate’s and/or bachelor’s degree.

Responsibilities

Facilitate communications and information flow between customers, sales, production, shipping, and management.
Interact with customers and resolve customer service problems, addressing sensitive issues diplomatically and promptly.
Project an image of quality service to customers.
Respond to customer inquiries by telephone, fax, and email.
Prepare and produce export documentation.
Confirm delivery or collection of inbound and outbound shipments.
Maintain records, data, and other information.
Assist with reception and answering phones.
Maintain quality service by following standards and departmental processes and procedures.
Support continuous improvement to strengthen customer relationships and service internal and external customers.
Communicate and participate as part of a team.
Perform supplemental duties and responsibilities as assigned.

Benefits

Medical insurance plans, with dental and vision coverage.
Employee Assistance Program.
401(k).
Tuition reimbursement.
Employee resource groups.
Recognition programs.
Flexible time-off plans.
Paid parental leave, including maternal and paternal leave.
Vacation and holiday leave.
Training and development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.