Scheduling Export Clerk

Emerson • Sandusky, MI

13h • Onsite

About The Position

The Scheduling Export Clerk works in Emerson’s Discrete Automation Group at its manufacturing facility in Sandusky, Michigan. The role researches inventory across warehouses to accelerate sales order processing, provides phone support to Customer Service and Manufacturing, and responds to customer questions about products, shipments, and account information. The clerk also prepares export documentation to support timely shipments to domestic and international customers.

The position facilitates communication among customers, sales, production, shipping, and management; resolves customer service issues; confirms shipment delivery or collection; maintains records and information; and assists with reception and phone answering. The clerk follows departmental quality standards and processes, contributes to continuous improvement and customer relationships, and participates as part of a team. Additional duties may be assigned.

Requirements

• High school diploma required.
• At least 1 year of proven professional experience commensurate with the level of the position.
• General understanding of how MRP works.
• Proficiency in Microsoft Office.
• Detail oriented, with the ability to multitask in a fast-paced, customer-focused environment.
• Extremely reliable and dependable.
• Excellent social skills.
• Authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• Associate’s degree and/or bachelor’s degree preferred.

Responsibilities

• Facilitate communications and information flow between customers, sales, production, shipping, and management.
• Interact with customers and resolve customer service problems, handling sensitive issues diplomatically and promptly.
• Project an image of quality service to customers.
• Respond to customer inquiries by telephone, fax, and email.
• Prepare and produce export documentation.
• Confirm delivery or collection of inbound and outbound shipments.
• Maintain records, data, and other information.
• Assist with reception and answering phones.
• Maintain quality service by following standards and departmental processes and procedures.
• Support continuous improvement and build internal and external customer relationships.
• Communicate and participate as part of a team.
• Perform supplemental duties and responsibilities as assigned.

Benefits

• Medical insurance plans
• Dental coverage
• Vision coverage
• Employee Assistance Program
• 401(k)
• Tuition reimbursement
• Employee resource groups
• Recognition programs
• Flexible time off plans
• Paid parental leave
• Vacation leave
• Holiday leave
• Training and development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED