Scheduling Coordinator - ABC Endoscopy and Imaging

University of Arkansas System•Little Rock, AR

10d•Onsite

About The Position

The Scheduling Coordinator supports all department/clinic staff and providers who use the schedule for Perioperative Care Services procedural areas. Ensures the procedural schedules are managed according to policies and procedures in a manner that yields maximum utilization and accuracy. Perioperative Care Services Procedural Schedulers have an in-depth understanding of the operational areas in order to effectively meet the patient and provider needs. Highly focused on customer service and achievement of perioperative utilization metrics.

Requirements

High school graduate, GED, or formal education equivalent plus (7) seven years of training and/or experience in business office administration, customer service, or related work of which three years’ experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus three years’ experience in patient registration, scheduling, or billing in a healthcare environment.
High level of skill and understanding of Epic Optime required.
Must interact in a professional and friendly manner, exhibiting stellar communication and problem-solving skills.
Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

Manages case requests, ensuring accuracy and completion of all required preauthorizations and clinical screenings before placing on the schedule.
Schedulers monitor requested times for alignment with case time averaging and scheduling policies/procedures.
Collaborates with procedural area leadership to determine appropriate placement and alignment with staffing and targeted rooms in operation at specified times.
Schedulers are integral players in ensuring all capacity, access, and utilization targets are met, resulting in achievement of budgetary/revenue expectations.
Schedulers will be assigned primary specialties and services they support, while remaining able to meet needs for any service/specialty/department. High level of skill and understanding of Epic Optime required.
Acts as the point of contact for procedural scheduling for all UAMS departments/clinics staff and providers.
Must interact in a professional and friendly manner, exhibiting stellar communication and problem-solving skills.
Focused on the end result of meeting the needs of patients in an efficient and effective manner while ensuring the schedule is appropriately managed.
Communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments;
Follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assists internal and external stakeholders as needed with exceptional customer service.
May perform other duties as assigned.