Scheduling Coordinator - ABC Endoscopy and Imaging

University of Arkansas • Little Rock, AR

8d • Onsite

About The Position

The Scheduling Coordinator supports all department/clinic staff and providers who use the schedule for Perioperative Care Services procedural areas. Ensures the procedural schedules are managed according to policies and procedures in a manner that yields maximum utilization and accuracy. Perioperative Care Services Procedural Schedulers have an in-depth understanding of the operational areas in order to effectively meet the patient and provider needs. Highly focused on customer service and achievement of perioperative utilization metrics.

Requirements

• High school graduate, GED, or formal education equivalent plus (7) seven years of training and/or experience in business office administration, customer service, or related work of which three years’ experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus three years’ experience in patient registration, scheduling, or billing in a healthcare environment.
• High level of skill and understanding of Epic Optime required.
• Persons must have proof of legal authority to work in the United States on the first day of employment.
• Annual TB Screening, Criminal Background Check
• Pre-employment screening (criminal background, drug testing, and/or education verification).

Responsibilities

• Manages case requests, ensuring accuracy and completion of all required preauthorizations and clinical screenings before placing on the schedule.
• Schedulers monitor requested times for alignment with case time averaging and scheduling policies/procedures.
• Collaborates with procedural area leadership to determine appropriate placement and alignment with staffing and targeted rooms in operation at specified times.
• Schedulers are integral players in ensuring all capacity, access, and utilization targets are met, resulting in achievement of budgetary/revenue expectations.
• Schedulers will be assigned primary specialties and services they support, while remaining able to meet needs for any service/specialty/department.
• High level of skill and understanding of Epic Optime required.
• Acts as the point of contact for procedural scheduling for all UAMS departments/clinics staff and providers.
• Must interact in a professional and friendly manner, exhibiting stellar communication and problem-solving skills.
• Focused on the end result of meeting the needs of patients in an efficient and effective manner while ensuring the schedule is appropriately managed.
• Communicates accurate and complete information; maintains strict confidentiality when necessary.
• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; Follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
• Assists internal and external stakeholders as needed with exceptional customer service.
• May perform other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED