Scheduling Coordinator

Liberty Resources / Liberty POST•Syracuse, NY

3d•Onsite

About The Position

Liberty Resources Integrated Health Care is looking for a Scheduling Coordinator to play a vital role in ensuring timely access to integrated care within a Certified Community Behavioral Health Clinic (CCBHC) and Federally Qualified Health Center (FQHC) Primary Care setting. This position is responsible for optimizing provider schedules across behavioral health, primary care, and prescriber services; coordinating patient outreach; and leveraging data to drive scheduling efficiency. The ideal candidate is detail-oriented, data-savvy, and thrives in a collaborative, fast-paced clinical environment.

Requirements

One year college/technical school or High School Diploma (Equivalent); minimum 2 years of experience in healthcare scheduling, patient access, or care coordination (CCBHC, FQHC, or integrated care experience strongly preferred).
Proficient in Tableau and skilled in interpreting and communicating data insights.
Experience with EHR scheduling systems
Excellent interpersonal, organizational, and communication skills.
Demonstrated ability to multitask, meet deadlines, and maintain professionalism in a dynamic clinical environment.

Nice To Haves

CCBHC, FQHC, or integrated care experience strongly preferred.

Responsibilities

Conduct proactive outreach to patients to schedule appointments for therapy, prescriber services, and primary care.
Ensure all available appointment slots are filled to maximize access and meet clinic productivity goals.
Manage reschedules and cancellations to prevent gaps in care.
Support same-day access and rapid response scheduling for urgent or high-priority appointments.
Coordinate with the front office to maintain real-time awareness of availability across services.
Consult and collaborate with providers (behavioral health clinicians, psychiatric prescribers, and medical staff) to fill schedule openings.
Work closely with site leadership to identify and resolve scheduling barriers impacting patient flow or provider productivity.
Participate in interdisciplinary huddles to support coordinated scheduling across programs and services.
Utilize Tableau dashboards and EHR reports to monitor scheduling efficiency, no-shows, and cancellations.
Support continuous improvement initiatives related to scheduling practices.
Maintain accurate documentation of outreach efforts, appointment outcomes, and communication in the EHR.
Assist in developing and maintaining standardized scheduling protocols.
Identify scheduling barriers and workflow improvement strategies to maximize the delivery of care.