Scheduler

Orthopedic Doctor Near Me•Fort Myers, FL

22d

About The Position

The Scheduling Coordinator schedules appointments for new and established patients of orthopedic and physiatry physicians and physical therapists. The role requires unrestricted access to protected health information (PHI) for assigned patients and adherence to HIPAA confidentiality requirements and provider-specific scheduling procedures. The coordinator serves as a liaison among patients, referring physicians, and the office, providing customer service and facilitating communication while helping ensure timely and appropriate patient care. The position requires accurate, organized work in a Windows computer environment, including scheduling, rescheduling, canceling, and confirming appointments. The coordinator obtains and updates patient demographic and insurance information, collects records and other information needed for new patient appointments, and responds to scheduling needs in coordination with physicians and clinical staff. Work is primarily sitting and walking, with occasional standing, bending, stair use, and carrying items weighing less than 15 pounds.

Requirements

High school diploma or GED.
Computer literacy in a Windows environment.
Strong communication skills.
Strong organizational skills.
Ability to work in a team environment.
Strong customer service skills.

Nice To Haves

Previous medical assisting or clinical experience, or similar knowledge of basic anatomy and physiology.

Responsibilities

Schedule appointments for orthopedic and physiatry physicians and physical therapists in accordance with standard operating procedures and provider-specific requirements.
Identify patients’ problems and schedule them with the appropriate physician.
Help identify patient complaints or concerns and ensure they are addressed.
Obtain and update patient demographic and insurance information.
Collect information needed for new patient appointments, including testing, records, and films.
Reschedule patients as required and confirm appointments.
Read and understand the physician call schedule.
Communicate with physicians and clinical staff about scheduling requirements.
Provide customer service as a liaison between patients, referring physicians, and the office.
Facilitate communication between patients and office staff.
Use discretion and judgment in responding to physicians’ needs and proactively anticipate scheduling needs.
Use a computer to schedule, reschedule, and cancel provider appointments.
Contact patients who cancel or miss appointments to check on their progress and reschedule as necessary.
Answer incoming calls using proper telephone etiquette.
Promote the office’s Standards of Excellence and behave courteously and cooperatively toward patients, visitors, volunteers, peers, and physicians.
Maintain a neat and orderly work environment; organize and prioritize work during heavy workloads.
Maintain strict confidentiality in accordance with HIPAA.
Perform quality work within deadlines, work effectively as a team contributor, and work independently while coordinating with others.