Scheduling Coordinator

OhioHealth•Williamstown, KY

17h

About The Position

The Scheduling Coordinator is responsible for the daily scheduling of inpatient and/or outpatient procedures. The role verifies demographic and insurance information, applies knowledge of medical procedures and terminology, and provides exceptional customer service. The coordinator educates patients about where to check in for procedures and how to prepare. The position schedules patient services across centers, shares information about services and resources, obtains information needed for patient registration, updates preregistrations, and coordinates cancellations and rescheduling. The coordinator monitors daily schedules and communicates with patients, health center staff, physicians, department managers, and office staff. The role also supports safety, quality, and efficiency as part of a High Reliability Organization, participates in process improvement and department activities, and performs other duties as needed.

Requirements

High school diploma or GED.
Knowledge of medical procedures.
Basic computer and typing skills.
Two years of experience in a healthcare setting or two years of scheduling experience.
Two years of secretarial or unit clerk experience.

Responsibilities

Screen and direct telephone calls and schedule patient services for all centers.
Provide detailed information about services and resources in multiple departments.
Interview patients and obtain information needed to process registration.
Update patient preregistrations and coordinate cancellations and rescheduling.
Respond to calls from health center areas regarding patient schedules or status, and monitor daily schedules.
Answer and direct calls within three rings according to customer service standards.
Inform management of patient complaints and other service concerns, and maintain confidentiality in communications.
Identify and coordinate needs and communicate effectively with physicians, department managers, office staff, and other departments and individuals.
Identify and implement solutions to problems and participate in department process improvement efforts.
Participate in meetings and work-related classes, and orient coworkers.
Perform other miscellaneous duties as needed.
Focus on safety, quality, and efficiency when performing job duties.