Scheduling Coordinator - Audiology

Nationwide Children's Hospital • Columbus, OH

11d

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families, obtains and verifies registration information, and helps patients understand insurance, pre-certification, referral, and financial-assistance requirements. It also involves communicating with other departments and clinical staff and assisting with the shadowing or precepting of new employees.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.
• Ability to multitask in a stressful environment.

Nice To Haves

• Associate's degree.
• One year of health care experience.
• CPR certification, based on the position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to verify insurance eligibility and communicate discrepancies to the customer.
• Check registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable, explaining applicable requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED