Audiology Coordinator

Asheville Ear Nose & Throat • Asheville, NC

5d • $18 - $19

About The Position

The Audiology Coordinator manages the administrative, scheduling, and logistical operations of the audiology department, helping ensure continuity between medical ENT care and rehabilitative audiology services. The role operates in a high-volume, collaborative medical environment and includes coordinating provider schedules, managing hearing aid inventories, answering phones, and handling specialized medical insurance workflows.

The coordinator supports patient care by managing referrals and appointments, communicating with patients, verifying coverage, and obtaining required authorizations. The position also coordinates hearing-device orders, repairs, and related logistics; maintains records in the practice’s EMR; routes audiology reports to referring ENT physicians; and manages clinical supplies and inventory. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• At least 2 years of administrative experience in a medical office.
• Strong proficiency with integrated medical EMR/PMS systems and audiology-specific software.
• Understanding of medical terminology, ENT/audiology CPT and ICD-10 coding, and insurance authorization workflows.
• Strong organizational skills and ability to prioritize tasks in a high-volume, fast-paced medical practice.
• Excellent interpersonal skills, a professional demeanor, and a team-player attitude.

Nice To Haves

• Direct experience in an ENT or audiology setting.
• Experience with audiology software such as Sycle, CounselEAR, or Blueprint.

Responsibilities

• Coordinate referrals from ENT physicians to the audiology team for diagnostic testing and hearing aid evaluations.
• Manage ENT medical appointments that include same-day audiology services, such as audio-plus-visit blocks.
• Serve as the primary contact for audiology inquiries and triage calls between medical ENT needs and hearing aid service requests.
• Communicate empathetically and clearly with patients experiencing hearing loss, balance disorders, or tinnitus.
• Verify insurance coverage for diagnostic audiology procedures, including VNG, ABR, and comprehensive audiometry, and for hearing aids.
• Obtain prior authorizations and primary care referrals required by commercial insurance, Medicare, and managed care plans before testing or device dispensing.
• Coordinate the logistics of hearing aid orders, custom earmolds, bone-anchored systems, and manufacturer repairs.
• Maintain accurate documentation in the practice’s EMR and route audiology reports to the referring ENT physician.
• Manage inventory of audiology supplies, hearing aid parts, batteries, and clinical consumables.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED