Scheduling Coordinator - Audiology

Nationwide Children's Hospital • Columbus, OH

9d

About The Position

The Scheduling Coordinator in Audiology provides patient access support, including greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. The role delivers customer service to patients and families while following established best practices and standard operating procedures. It also supports accurate patient registration, insurance and referral processes, communication with clinical and other departments, and the onboarding of new employees through shadowing or precepting.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and the ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Nice To Haves

• Associate's degree.
• One year of health care experience.
• CPR certification, based on position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to confirm eligibility for the indicated insurance and communicate discrepancies to the customer.
• Check registrations for insurance pre-certification and physician referral requirements and instruct customers about applicable requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED