Service-Install: Scheduling Coordinator

Overhead Door • Forest Park, OH

5d

About The Position

This position is the main resource for scheduling CSRs using the IEX software.

Requirements

• Proficiency in IEX software for scheduling and data analysis.
• Ability to determine staffing levels based on call volume and resources.
• Skill in coordinating employee requests with business needs.
• Capability to maintain accurate CSR schedules and conformance databases.
• Experience in maintaining employee schedules and phone adherence databases.
• Ability to document non-conformance issues through IEX and reporting.
• Decision-making skills for CSR scheduling.
• Administrative assistance skills.
• Problem-solving skills to ensure customer satisfaction and policy adherence.
• Ability to provide technical product support and systems support.
• Flexibility to work a schedule that includes rotations of approximately one Saturday per month to act as a supervisor.

Responsibilities

• Determining staffing levels based on call volume and available resources.
• Coordinate and adjust employee requests/needs with our business needs.
• Provide support as needed for special projects and analysis of IEX data.
• Maintain an accurate CSR schedule and conformance database using IEX Software.
• Maintain database of employee schedules and phone adherence.
• Document through IEX and special reporting all non-conformance issues.
• Make decisions regarding all CSR scheduling, both on a standard scheduling level and on a day-to-day basis.
• Provide administrative assistance to Manager as needed to address daily needs of department.
• Provide administrative assistance to Manager as needed for special projects.
• Determine best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies.
• Provide assistance as needed to Supervisors.
• Provide back-up support as needed to CSRs.
• Provide follow-up with department members as necessary.
• Assist with floor training of newer CSRs.
• Possess skills needed to provide CSR support both technical product support and systems support.
• Provide back-up support to Supervisors as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed