Service Scheduling Coordinator - MBSJ

CONTINENTAL AUTO GROUP•San Juan, TX

1d•Onsite

About The Position

We are a locally-owned, family-operated company with locations in North/Central Austin and San Juan, TX. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package. Responsibilities include but are not limited to: Handling and responding promptly to incoming calls, emails, and online chats. Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations. Schedule appointments according to scheduling rules. Maintaining strong communication skills via email, text, and google sheets. Perform other duties as assigned.

Requirements

Dynamic positivity.
Genuine desire to make people happy and deliver to their expectations (clients and coworkers alike).
Major respect for rules and processes.
Enjoyment of an active, dynamic environment and able to keep several tasks at a time prioritized while focusing on one task at a time.
Tendency to naturally infuse positive "voice" or character into written or spoken communications.
Natural ability to flourish in an ever-changing environment.
Receptiveness to coaching stemming from a yearning for self-improvement.
A team-spirit!
Must be bilingual in both English and Spanish
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
Moderate understanding of web browser functions (Know what a URL is, how to use multiple browsers at a time, understand how cookies work).
Must be able to type at 45+ WPM (no looking at your hands as you type!).
Polished, professional, and positive phone and email communication skills.
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly.

Nice To Haves

Fully written and spoken bilingual strongly preferred.
Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus.

Responsibilities

Handling and responding promptly to incoming calls, emails, and online chats.
Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations.
Schedule appointments according to scheduling rules.
Maintaining strong communication skills via email, text, and google sheets.
Perform other duties as assigned.

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval