Scheduling Coordinator

York • York, PA

4d • Onsite

About The Position

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 6 YEARS IN A ROW! Come join the company voted 2023 READERS CHOICE by Harrisburg Magazine for Best Home-Care Company! We are actively looking for a full time Scheduling Coordinator, based in our York, PA office.

Requirements

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Responsibilities

• Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise.
• Company schedule must be complete for the next business day/weekend before leaving for the day.
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours.
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Benefits

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
• On-Call Pay
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed