Scheduling Coordinator

UnitedHealth Group•Albuquerque, NM

4d•$16 - $29•Hybrid

About The Position

Optum NM is seeking a Scheduling Coordinator to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field
Experience with computer systems and Microsoft Office (Microsoft Word, Outlook and Microsoft Excel)
Knowledge of Medical Terminology
Ability to work our normal business hours from 8:00 am - 4:30 pm MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

1+ years of healthcare experience to include scheduling experience and verification of eligibility and benefits

Responsibilities

Accurately schedules and coordinates patient appointments for assigned clinics.
The ability to work in a high call volume environment while meeting productivity and quality standards.
Analyzing provider schedules to ensure maximum capacity is met.
Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) benefits, and all other related activities i.e. transfers, demographic data changes in EPIC.
Registering patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
Use appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record.
Performs other duties as assigned.