Scheduling Coordinator- Home Care

Senior Helpers – Milford & Providence•Milford, MA

4d•Onsite

About The Position

Seniors Helpers is currently accepting applications for a Scheduling Coordinator. This is a full-time position that offers a personally rewarding work environment, career advancement opportunities, and bonus and rewards programs. The role involves selecting, scheduling, and coordinating caregivers based on client needs, managing scheduling conflicts and emergencies, and potentially assisting with caregiver file maintenance. The coordinator will also audit timecards, input information into the Information System, oversee recruiting and onboarding of new personnel, and represent the company at job fairs and other community events. Participation in an on-call rotation, including weekends and holidays, is also required.

Requirements

Minimum of one year in a staffing/recruiting position.
Professional experience in the field of customer service.
Knowledge of general healthcare staffing requirements.
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.
Excellent attention to detail.
Must pass a criminal history background check.

Nice To Haves

Customer service: 1 year (Preferred)
Ability to Commute: Milford, MA 01757 (Preferred)
Ability to Relocate: Milford, MA 01757: Relocate before starting work (Required)
Ability to Relocate: Providence RI 02908

Responsibilities

Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintain appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day.
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Well Sky Collects new documents as directed, notifies CM when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Inputs complete applicant and employee information into Information System and maintains compliant personnel files.
Oversees recruiting, interviewing, testing, selection, placement and orientation of all new personnel.
Represents company at internal and external job fairs, college campuses, personnel agencies, business professional groups, and other locations throughout the community.
Participates in on-call after hours telephone rotation, including weekends and holidays.