Scheduling Manager - Home Care

Brightstar Care of Chicago and La Grange • Chicago, IL

9d • Hybrid

About The Position

Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Scheduling lead is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), meeting client care standards, and ensuring the branch meets or exceeds inquiry conversion goals and staffing objectives. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves and improves the lives of others. They may also lead a junior team of schedulers and lead performance management conversations with field staff regarding administrative issues.

Requirements

• High School Diploma required
• Flexibility and good time management skills A MUST
• Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Negative TB Test and Cleared Background Check

Nice To Haves

• Preferred experience in home care scheduling
• Some leadership experience required.

Responsibilities

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Leads team of junior schedulers to meet or exceed company Key Performance Indicators and Goals.
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Assures compliance with all local, state and federal laws
• Adherence to Confidentiality and HIPAA guidelines.

Benefits

• Weekly pay with direct deposit
• PTO
• Health insurance, Dental and Vision Insurance Available.
• 401K with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED