Home Care Scheduling Coordinator
Interim HealthCare of Chesterfield, MO•Chesterfield, MO
•$20 - $23•Onsite
About The Position
Interim HealthCare is seeking a dependable, organized and relationship-focused Home Care Scheduling Coordinator to support our growing Home Care division. This position is responsible for coordinating caregiver schedules, filling open shifts, responding promptly to call-offs and maintaining consistent communication with clients, families, caregivers and the administrative team. The ideal candidate thrives in a fast-paced environment, takes ownership of unresolved scheduling needs and understands how reliable staffing directly affects the clients we serve.
Requirements
- Strong communication and relationship-building skills.
- Excellent organization and attention to detail.
- Ability to manage competing priorities and frequent schedule changes.
- Comfortable making frequent phone calls and sending professional texts and messages.
- Ability to remain calm, professional and solution-focused under pressure.
- Strong computer skills and the ability to learn scheduling software.
- Reliable attendance and consistent availability are required.
Nice To Haves
- Previous home care, healthcare scheduling, staffing or customer-service experience preferred.
- Experience with AxisCare or another home care scheduling system is a plus.
Responsibilities
- Coordinate and maintain caregiver schedules for Home Care clients.
- Match caregivers according to availability, qualifications, location, client needs and personality compatibility.
- Respond promptly to caregiver call-offs, open shifts and schedule changes.
- Proactively contact qualified caregivers to secure coverage.
- Confirm upcoming shifts and address potential coverage concerns before they become emergencies.
- Communicate schedule updates clearly with clients, families, caregivers and internal team members.
- Maintain accurate schedules, caregiver availability and documentation in AxisCare.
- Monitor attendance, late arrivals, missed clock-ins and unconfirmed shifts.
- Assist with new-client starts, caregiver introductions and ongoing assignments.
- Follow up with clients and caregivers regarding schedule satisfaction and ongoing needs.
- Escalate attendance, performance, client-care or safety concerns to the appropriate manager.
- Communicate unresolved scheduling needs during team and on-call handoffs.
- Provide occasional scheduling support for the Staffing division as needed.
- Protect confidential client and employee information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
