Scheduling Coordinator

Lightwave Dental • Morrisville, NC

2d • Onsite

About The Position

At Triangle Family Dentistry in Morrisville, the dental family is seeking a candidate to join their high energy and fun office. The practice emphasizes relationships with team members and patients, providing care in a positive work environment. The owners are actively involved in day-to-day operations and patient care. The ideal candidate will be a professional, patient, kind team player with a strong work ethic, looking to join a team that feels like family and performs at a high level with personal and professional integrity. The Scheduling Coordinator will be responsible for checking out patients, collecting outstanding balances, reviewing the schedule, making appointments, answering phones, and calling insurance companies. The role may also include other tasks such as reviewing treatment plans and serving as backup for other front office positions.

Requirements

• 1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
• Computer proficiency including Microsoft Office Suite and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent, repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment

Responsibilities

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Tab32)
• Review/audit patients and update status in Dentrix
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed through AutoRemind software
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees