Scheduling Coordinator - James Float Pool

The Ohio State University

11d

About The Position

This position is part of The James Patient Access Ambulatory Clinic Float Pool and supports scheduling operations across ambulatory and inpatient sites within The James Cancer Hospital. Work locations and hours may vary according to operational needs. Float Pool team members adapt to different clinic environments and provide consistent, high-quality support for patient registration across the health system.

The Patient Access Coordinator is an expert in a product, process, or service-line area, such as physician appointment scheduling, operating room or admission scheduling, full-service scheduling, pre-registration and registration, insurance verification, and patient-liability determination and communication. The role provides patients and clinical staff with accurate, current information about products, services, and procedures. It also helps ensure efficient and accurate processing of patient demographic and insurance information to support the Revenue Cycle's customer service and revenue collection functions.

Requirements

• High school diploma or GED.
• Ability to work varying shifts between 6:30 a.m. and 9:30 p.m., including occasional weekends and holidays, based on operational needs.
• Flexibility to work at various clinic sites and adapt to different clinic environments.

Nice To Haves

• 0–2 years of relevant experience preferred.

Responsibilities

• Schedule return appointments and other appointments as assigned.
• Gather accurate appointment, demographic, and insurance information, including updates to insurance or other patient information.
• Coordinate requests from physicians and consumers and address their needs in one transaction.
• Resolve routine and complex customer problems and direct customers to the appropriate resource for specific questions.
• Communicate regularly with clinical staff, medical secretaries, and product or service-line staff to meet customer and department needs.
• Provide a positive first impression and support a seamless patient registration experience across clinic environments.
• Use electronic medical record, scheduling and registration, eligibility, and document management software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED