Registration Coordinator - James Float Pool

The Ohio State University

11d • Onsite

About The Position

This position is part of the James Patient Access Registration Float Pool and supports registration operations across ambulatory and inpatient sites within The James Cancer Hospital. The role requires flexibility in work hours and location; staff may be scheduled at different clinic sites and must be available for shifts between 5:30 a.m. and 9:30 p.m., including occasional weekends and holidays, according to operational needs. Float Pool team members adapt to different clinic environments, maintain high service standards, and support a consistent patient registration experience across the health system.

The Patient Access Coordinator is an expert in a product, process, or service-line area, such as physician appointment scheduling, operating-room or admission scheduling, full-service scheduling, pre-registration and registration, insurance verification, or patient-liability determination and communication. The coordinator provides patients and clinical staff with accurate, current information about products, services, and procedures. The role includes scheduling return and other appointments, gathering accurate appointment, demographic, and insurance information, coordinating requests, resolving customer problems, directing customers to appropriate resources, and communicating with clinical staff, medical secretaries, and other department staff. The position uses electronic medical record, scheduling, registration, eligibility, and document-management software. Revenue Cycle staff provide customer service and process patient demographic and insurance information efficiently and accurately to support collection of net revenue for services rendered.

Requirements

• High school diploma or GED.
• Flexibility to work at various clinic sites and shifts between 5:30 a.m. and 9:30 p.m., based on operational needs.
• Availability to work occasional weekends and holidays.
• Ability to adapt to different clinic environments and maintain high-quality service standards.

Nice To Haves

• 0–2 years of relevant experience preferred.

Responsibilities

• Support registration operations across ambulatory and inpatient sites within The James Cancer Hospital.
• Schedule return appointments and other appointments as assigned.
• Gather accurate appointment, demographic, and insurance information, including updates to insurance or other patient information, to support clinical and financial needs.
• Coordinate requests from physicians and consumers and address their needs in one transaction.
• Provide patients and clinical staff with accurate, up-to-date information about products, services, and general procedures.
• Resolve routine and complex customer problems and direct customers to the appropriate resource for specific questions.
• Communicate regularly with clinical staff, medical secretaries, and product or service-line staff to meet customer and department needs.
• Maintain a positive first impression and consistent service standards across different clinic environments.
• Use electronic medical record, scheduling, registration, eligibility, and document-management software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED