Registration Coordinator

Seattle Children's•Bellevue, WA

4d•$24 - $36

About The Position

The Registration Coordinator supports the patient-facing registration experience by helping ensure each patient encounter is positive, professional, and efficient. The primary function is to create new registrations and check in patients for scheduled and walk-in clinical visits in the outpatient hospital setting. Support may be needed for Urgent Care, Radiology, and Access Clinic check-ins. These services operate seven days per week during both day and evening times. The role also includes scheduling return appointments, minimizing clinic access delays, communicating effectively with patients and families, explaining and collecting signed consent for care, maintaining infection-prevention standards, and establishing systems and resources that improve processes and the patient experience.

Requirements

High school diploma or equivalent experience.
At least one year of customer service and/or administrative support experience.

Nice To Haves

Bachelor’s degree.
At least three years of experience working in a health care setting or related field.
Significant experience working with the general public in a health care or customer service environment.
Familiarity with other cultures or bilingual skills.

Responsibilities

Create new patient registrations and check in patients for scheduled and walk-in outpatient clinical visits.
Support check-ins for Urgent Care, Radiology, and Access Clinic as needed.
Schedule patient return-visit appointments.
Minimize clinic access delays.
Communicate effectively with patients and families.
Inform patients and families about consent for care and collect signed consent.
Maintain infection-prevention standards.
Establish systems and resources to improve processes and the patient experience.