Registration Coordinator

OneOncology•Dickson, TN

About The Position

The Registration Coordinator provides medical office support, including patient check-in and some check-out functions. The role manages reception of patients in person and by telephone, obtains patient insurance and demographic information, collects co-payments and other payments, and schedules internal appointments. The coordinator also supports patient registration, maintains accurate electronic records, and helps ensure patients move through clinic visits appropriately. Travel or floating to other clinics may be required based on business needs.

Requirements

High school graduate or equivalent GED.
Strong computer skills, including Windows file management, Microsoft Office, and email.
Good verbal, listening, and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to clinics when necessary.
Ability to lift 25 pounds.

Nice To Haves

Two years of previous professional office experience and/or customer service experience preferred.

Responsibilities

Answer telephones and greet patients courteously and efficiently; route calls and messages to the appropriate discipline or department.
Follow management policies and procedures to standardize processes across clinics.
Conduct patient check-in according to policy and procedures.
Track patients in the EHR for their next location and ensure patients are not missed.
Obtain pre-patient registration, demographic, and insurance information and enter it into the Patient Management System or Electronic Health Record, including paper and electronic documents.
Verify and update patient demographics.
Scan documents into the Electronic Health Record.
Collect patient photographs, scan insurance cards, notify insurance authorization coordinators, and obtain or document signatures on necessary forms as needed.
Ensure eligible patients receive appropriate distress screening.
Collect co-payments and other payments at the time of service; complete end-of-day procedures, including daily deposits, petty cash reconciliation, and sign-in sheets.
Follow up on canceled, no-show, and missed appointments and document them appropriately.
Schedule internal patient appointments and walk-in appointments, such as nurse triage and sample drop-off appointments.
Communicate information about the Patient Engagement Portal and assist with registration, including sending invitations.
Run and work daily reports, such as cancellation/no-show and missing-employer reports.
Provide excellent customer service and respond promptly to requests from patients, physicians, managers, clinics, and other departments.
Communicate with other staff members using the Instant Messaging System.
Travel or float to other clinics for business needs.
Maintain the confidentiality of patient information and adhere to Tennessee Oncology policies and procedures.
Perform other duties as assigned.