Registration Coordinator

Diversified USA • Portland, ME

3d • $55,000 - $65,000

About The Position

Diversified is a global B2B events and media company that fosters connections and growth for professionals and businesses across several industries. Established in 1949 and headquartered in Portland, Maine, it is a third-generation, family-owned business with divisions and offices around the world.

The Registration Coordinator ensures attendees have a smooth, professional experience from registration through arrival onsite. The role builds and maintains event registration sites, collaborates with vendors and event teams, supports registration strategy, and oversees onsite registration logistics and operations. It also provides support to internal stakeholders and external customers, helps produce registration reports and financial documentation, coordinates temporary staffing, and provides technical assistance and training on registration platforms and event mobile apps. Travel is required for 3–6 or more weeks per year and may include international travel.

Requirements

• 1–2 years of experience in an office or professional environment.
• Proficiency with Microsoft Suite, including Excel.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines.
• Strong attention to detail and commitment to accuracy.
• Ability to identify opportunities to optimize processes and improve efficiency.
• Versatility as a team player, with the ability to support cross-functional initiatives and adapt to shifting priorities.
• Effective verbal and written communication skills at all levels.
• Self-motivated, accountable, and results-driven approach.
• Willingness to travel 3–6 or more weeks per year, potentially including international travel.

Nice To Haves

• Experience with Cvent or other registration platforms, Workfront, Smartsheet, and/or Jira.
• Curiosity about AI and openness to using it to work more efficiently.

Responsibilities

• Design, test, and maintain online event registration pages, using quality assurance to keep them accurate and easy to use.
• Collaborate with event teams and vendors to develop and execute registration strategies supporting attendance and revenue goals.
• Serve as the primary contact for registration questions and provide timely support and troubleshooting to internal stakeholders and external customers, including monitoring the team's centralized inbox.
• Generate custom registration reports and assist the Registration Manager with invoice processing and financial documentation.
• Manage onsite registration logistics and create layouts and staging guides detailing signage, technology, electrical, and furnishing needs.
• Research and contract with local staffing agencies, coordinate temporary staffing, and travel to events to oversee onsite registration operations and staff.
• Maintain the relationship with the registration vendor call center to support effective communication and service.
• Provide technical assistance for event mobile apps and train internal stakeholders, including new hires and existing users, on registration platforms.

Benefits

• Flexible option to work fully remote or on a hybrid schedule.
• Generous paid time off, including vacation, sick leave, and paid family and medical leave.
• Training conferences, professional development seminars, and LinkedIn Learning for all staff.
• Comprehensive healthcare benefits, including no-cost services and free access for employees and their families to a national network of licensed clinical psychologists, interactive self-paced programs, life coaches, and 24/7 support.
• Wellness Program with fitness challenges, webinars, and nutrition education; employees can earn credit toward health insurance premiums.
• Eligibility for a 5% bonus based on annual revenue and operating profit metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed