Patient Registration Float
About The Position
The Patient Registration Representative receives, greets, and directs patients upon arrival, provides assistance, and monitors patients’ conditions within the scope of the role. The position supports patient-centered care by registering patients, maintaining accurate demographic information, verifying insurance coverage, confirming and scheduling appointments, collecting co-pays, and preparing encounter materials. It also scans insurance documents and cards into electronic medical records and takes patient photographs for those records. The representative notes signs of distress and alerts clinical staff as appropriate, attends relevant front-desk training, and refers office-equipment malfunctions to appropriate personnel. The role is based in New Bedford, Massachusetts. The stated schedule is Monday through Thursday, 9:30 a.m. to 6 p.m.; Friday, 9 a.m. to 5:30 p.m.; and rotating Saturdays and holidays. The position is full-time and lists an hourly salary range of $20.00–$24.46. New Bedford Community Health describes its mission as educating and inspiring patients to participate in their health care and serving as a community resource and leader, with a vision of improving the health and well-being of patients, families, and the greater community.
Requirements
- High school diploma or GED.
- One year of business school or equivalent.
- Experience as a medical secretary in a physician practice or community health center.
- Computer data-entry experience.
- Excellent typing, telephone, and interview skills.
- Proficiency with MS Office.
- Experience with EPIC software (EPIC, eCW).
- Availability to work evening sessions and occasional weekends.
Nice To Haves
- Bilingual in Spanish or Portuguese.
Responsibilities
- Receive, greet, and direct patients upon arrival and provide assistance while monitoring their conditions within the scope of the role.
- Note patients’ conditions, watch for distress, and notify clinical staff as appropriate.
- Register patients and ensure demographic information is updated and accurate.
- Attend relevant front-desk trainings.
- Contact insurance companies to verify eligibility and effective coverage dates.
- Confirm patient appointments.
- Collect co-pays, provide receipts, and send collected funds to the Finance department.
- Use office equipment, including the telephone system, fax, computer system, and copy machine; refer malfunctions to appropriate personnel.
- Demonstrate the knowledge and skill necessary to manage and provide care appropriate to the ages of patients served.
- Schedule patient visits courteously and resolve scheduling problems, issues, or concerns using the facility computer system as applicable.
- Pre-register patients and print encounters and labels in preparation for same-day schedules.
- Scan insurance REVS and insurance cards into electronic medical records.
- Take patient photographs for electronic medical records.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
