Scheduling Coordinator, UPMC at Home

UPMC•Seven Fields, PA

4d•Hybrid

About The Position

UPMC at Home is hiring a full-time Scheduling Coordinator. This position is a remote position following an in-person orientation period in the Seven Fields office. This position is a Monday-Friday, 8:00AM-4:30PM role with rotating weekend shifts. The Home Health Scheduling Coordinator is an on-site position that coordinates clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.

Requirements

High school diploma or GED required.
Act 34

Nice To Haves

1-year related work experience preferred.
Competency with PC preferred.
Knowledge of medical terminology preferred.

Responsibilities

Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
Completes payroll duties as assigned
Calls all new patients for an Admission visit or Resumption of Care visit
Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies the Clinical Manager of discrepancies
Responsible for maintaining the team master schedule and visit verification
Performs scripted Welcome Calls and Outreach Calls to all new patients
Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals
Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager
Process, reconcile and distribute patient information as needed
Accept patients, family and staff telephone calls and facilitate communication between team members.
Update patient information, print patient information and reports as required and/or directed.