Scheduling Coord, Sr - DHI / Zephyrhills

Orlando Health•Zephyrhills, FL

8h•Onsite

About The Position

The Scheduling Coordinator Sr. works in the Digestive Health Institute’s West Region, Department of GI, at 38135 Market Square Drive in Zephyrhills, Florida. The schedule is Monday through Friday, 7 a.m. to 4 p.m. The selected candidate may be asked to float to other locations as needed for coverage. Scheduling experience is required. The role communicates regularly with physicians and may coordinate with patients, ancillary services, and surgical areas to schedule, reschedule, or cancel single and multiple tests and procedures. The coordinator maintains departmental schedules, gathers and enters patient demographic and insurance information, verifies authorizations, communicates preparation instructions and arrival details, and supports efficient patient management in coordination with clinical and business staff. The position follows Orlando Health policies and its Patient First Philosophy, maintains punctual attendance, monitors and prioritizes daily workload, and takes a proactive role in resolving scheduling and registration issues. It may also involve mentoring team members and providing feedback to managers on human resources functions.

Requirements

Scheduling experience is required.
High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.
An associate degree in business, information systems, a clinical field, or a related area may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
May provide feedback to managers on human resources functions such as hiring, coaching, and counseling.
Gather and enter patient demographic information, verify insurance and authorizations, and schedule appointments accurately and efficiently.
Communicate preparation instructions, arrival time, and arrival location to patients.
Enter and distribute the charge management process daily; schedule and cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Use computer applications, multiline telephone systems, printers, fax machines, and data-entry tools.
Liaise with clinical and business staff to support effective and efficient patient management.
Assist with training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and arrival.
Maintain regular, punctual attendance consistent with applicable policies and laws.
Comply with Orlando Health policies and procedures.
Monitor and prioritize daily workload according to department needs.
Use medical terminology, multiline phones, and word-processing and spreadsheet applications accurately.
Communicate regularly with Patient Access and clinical departments about registration and scheduling issues.
Take a proactive role in resolving problems.
Float to other locations as needed to provide coverage.