Scheduling Coord - DHI / Land O Lakes

Orlando Health•Land O' Lakes, FL

8h•Onsite

About The Position

The Scheduling Coordinator works in the Digestive Health Institute’s West Region GI department. The role communicates regularly with physicians and may coordinate with patients, ancillary areas, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The main office is at 2100 Via Bella Blvd, Suite 201, Land O Lakes, Florida. The selected candidate may be asked to float to other locations as needed to provide coverage. The schedule is Monday through Friday, 7 a.m. to 4 p.m. Scheduling experience is required.

Requirements

High school graduate or equivalent.
Complete the Orlando Health medical terminology course within 90 days of hire.
One year of retail, customer-service, or health-care experience.
Computer experience required.
Scheduling experience required; procedure-scheduling experience is specified in the qualifications.

Nice To Haves

GI experience is preferred but not required.

Responsibilities

Provide accurate department- and procedure-specific scheduling criteria to help patients prepare and arrive at the correct location and time.
Actively listen to customers, show a caring attitude, and offer alternatives when necessary.
Use professional communication skills, telephone etiquette, and a team-oriented approach.
Support Orlando Health’s Patient First Philosophy and customer-service standards.
Use registration and scheduling systems and web-based resources.
Use computer applications and office equipment, including multi-line telephone systems, printers, and fax/copy machines, and perform required data entry.
Maintain a basic understanding of medical needs during appointment scheduling screening.
Review schedules daily and communicate changes to appropriate staff.
Meet departmental productivity, quality, and customer-service goals.
Maintain working knowledge of ICD-9/ICD-10 and CPT codes as necessary.
Identify and resolve customer-service issues or initiate necessary follow-up.
Adhere to the Orlando Health Professional Appearance Policy.
Maintain regular and punctual attendance consistent with applicable Orlando Health policies and laws.
Comply with Orlando Health policies and procedures.
Communicate regularly with practices about scheduling matters as necessary.
Attend departmental meetings and in-services and participate in process-improvement initiatives.
Take responsibility for professional growth and development.