Scheduling Coordinator II

Ellis Medicine•Schenectady, NY

3d•Onsite

About The Position

The Scheduling Coordinator II coordinates business office activities and uses the computer software programs required for daily operations. The role primarily involves appointment scheduling and may also include patient registration and check-out. The coordinator may train and, when needed, supervise staff performing these functions; complete special assignments requested by the practice manager; and keep the manager informed about daily office occurrences. Additional duties include preauthorization, participation in Quality Measures, and referral coordination. The position supports front-desk operations and patient service across EMG practices. The coordinator is expected to communicate professionally with patients, physicians, staff, other offices, and hospital departments; handle confidential information appropriately; manage multiple tasks and directions; and adapt to changes in hours and practice assignments. The role also requires cross-training and support for other programs and duties as needed. The position is indoors under normal working conditions. Physical requirements include pushing or pulling up to 25 pounds, lifting or moving 15 pounds from floor to table, keyboarding and other manual tasks, and periods of sitting, standing, walking, and squatting. The role requires the ability to speak and understand spoken English and to read English.

Requirements

High school diploma or equivalent required.
At least two years of experience in an office setting.
Excellent communication skills and ability to interact with a variety of people, including hospital administration, staff, and physicians.
Customer-service-oriented attitude and behavior.
Ability to maintain confidentiality when handling confidential information.
Ability to manage multiple tasks and receive direction from multiple people.
Willingness and flexibility to change hours on short notice and float throughout EMG practices.
Ability to push or pull 25 pounds and lift or move 15 pounds from floor to table.
Ability to perform manual tasks such as keyboarding, writing, and filing, and tasks requiring hand-eye coordination such as data entry, typing, and using photocopiers.
Ability to sit at a computer terminal or workstation for a prolonged period, and to squat, stand, and walk for a reasonable length of time and distance.
Ability to articulate and comprehend spoken English and read English.

Nice To Haves

Associate’s degree in a healthcare discipline with 3–5 years of experience in a healthcare setting.

Responsibilities

Schedule appointments for the practice and optimize schedules and appointments across modalities.
Perform patient check-in, check-out, and registration, including verification of demographics, insurance, and financial information.
Maintain front-desk flow and screen patients and visitors for COVID symptoms and temperature.
Scan and preload records into the electronic medical record (EMR), including maintaining the majority of document scanning and preparing encounters by obtaining and scanning records as needed.
Complete prior authorizations and monitor and follow up on lab tests and imaging studies.
Coordinate incoming and outgoing electronic referrals, both internally and externally.
Receive and document messages in the EMR and send and document no-show letters.
Reconcile cash at the end of the business day and obtain and deliver daily mail.
Assist clinical staff in obtaining records as needed and gather required information for Workers’ Compensation visits before patient appointments.
Complete disability paperwork appropriately.
Train staff and, when needed, supervise scheduling, registration, and check-out functions.
Keep the practice manager informed about daily office occurrences and complete special assignments as requested.
Cross-train and support other programs; perform clerical coordinator duties, care team duties, and other assigned duties as needed.
Provide excellent customer service and professional communication to patients, physicians, staff, other offices, and hospital departments.
Handle confidential information with strict confidentiality and adapt to changing hours and assignments, including floating throughout EMG practices.