Scheduling Care Coordinator

Cortica - Neurodevelopmental•San Rafael, CA

3h•Onsite

About The Position

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team. As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica. By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care. This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity. This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.

Requirements

4+ years’ scheduling experience in ABA services or related field.
2+ years in client services related role.
Strong problem-solving skills.

Responsibilities

Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
Keep families informed about wait times for services.
Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.
Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
Collaborate closely with clinical leadership to ensure timely case assignment and management.
Address client inquiries and requests promptly, maintaining high standards of service.
Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.