Scheduling and Pre-Registration Representative I

Cleveland Clinic

4d • Remote

About The Position

At Cleveland Clinic Health System, caregivers support its commitment to excellence and to improving healthcare and the patient experience. The Scheduling and Pre-Registration Representative I supports timely, appropriate payment for services and related tasks while helping patients feel supported. This is a remote position, and applicants must reside in Northeast Ohio. The schedule is 8:30 a.m. to 5:00 p.m., with no weekends or holidays required.

The representative provides business, financial, and appointment-related services during the pre-access process, before patients arrive for services, primarily by phone. The role includes pre-registering patients for diagnostic testing and surgeries, collecting and verifying patient information, providing estimates of out-of-pocket expenses, and using Epic for scheduling, registration, and cash collection. The representative also maintains productivity and quality standards, serves as a Super User and training resource, and cross-trains and rotates among department areas and locations or hospitals as needed.

Requirements

• High school diploma or GED.
• Two years of experience in a customer-facing role with in-person or phone contact, or an associate degree and one year of experience, or a bachelor's degree.
• Basic PC software application knowledge.
• Ability to use multiple data systems.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Applicants must reside in Northeast Ohio.
• Ability to communicate and exchange accurate information.
• Ability to work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations, ability to move up to 25 lbs.
• Follow Standard Precautions and use personal protective equipment as required.
• Comply with the influenza prevention program, including annual vaccination or an approved exemption.
• Employment offers are followed by testing for controlled substances.

Responsibilities

• Provide business, financial, and appointment-related services during the pre-access process or before patients arrive for a service via phone.
• Pre-register patients for diagnostic testing and surgeries by telephone and conduct accurate interviews to obtain demographic, insurance, medical, and financial information.
• Use an estimator tool to provide patients with estimates of out-of-pocket expenses before the date of service.
• Provide scheduling, registration, and cash collection access in Epic.
• Communicate with patients through inbound and outbound calls.
• Maintain productivity and quality standards.
• Function as a Super User and serve as a training resource for new caregivers.
• Cross-train to staff all department areas and rotate to different locations or hospitals as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED