Scheduling Analyst

HarmonyCares • Okemos, MI

10h

About The Position

The Scheduling Analyst is a key role within HarmonyCares Medical Group. The analyst works with market leaders and the Lead Scheduler to develop strategies and action plans that optimize patient engagement. This role evaluates and implements scheduling policies and protocols to support effective, efficient workflows. The analyst collaborates with medical assistants, patient care coordinators, providers, patients, and other support functions to prioritize patient visits, follow provider contact hours, and manage census.

Requirements

• Two or more years of college and/or equivalent experience.
• Two years of healthcare or customer service experience.
• Strong analytical and critical-thinking skills.
• Ability to quickly solve complex, real-time issues.
• Excellent written and verbal communication skills.
• Ability to think logically and process sequentially with detailed accuracy and efficiency.
• Intermediate computer skills and a strong foundation and working knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Outlook.

Nice To Haves

• Scheduling or logistics experience.
• Strong working knowledge of medical terminology, conditions, illnesses, and treatment practices.

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure patients are seen at the appropriate time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize use of the scheduling system and ensure patient requests are communicated.
• Maintain relationships and communicate HarmonyCares services effectively to patients and family members.
• Place and receive phone calls to facilitate scheduling.
• Escalate scheduling concerns and issues internally and externally.
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with the manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company match.
• Tuition, professional license, and certification reimbursement.
• Paid time off, holidays, and volunteer time.
• Paid orientation and training.
• Daytime hours with no holidays or weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree