Scheduler, Hospice

Sutter Health•Sacramento, CA

About The Position

The Scheduler maintains scheduling for specialized procedures for an assigned department. The role coordinates services with physicians’ offices and other related departments, verifying room and equipment availability when necessary. The Scheduler builds confidence and cooperation with patients, their families or support groups, and other healthcare providers through competent performance and effective communication. The role adheres to local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering optimal patient care. The position may also involve performing specific tasks and orienting other staff to the department. The successful candidate will have medical office experience, preferably in scheduling; hospice experience is preferred. This is a regular, full-time, non-exempt position on the day shift, Monday through Friday, with 8-hour shifts and 40 weekly hours. Weekend work may be needed. The pay range is $26.44 to $35.49 per hour, and eligible positions include a comprehensive benefits package.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
Knowledge of medical terminology, including diagnostic tests, surgeries, consultations, and procedures.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Nice To Haves

Medical office experience, preferably in a scheduling capacity.
Experience in a hospice environment.

Responsibilities

Maintain scheduling for specialized procedures for an assigned department.
Coordinate services with physicians’ offices and related departments, verifying room and equipment availability when necessary.
Communicate effectively with patients, families or support groups, and healthcare providers to gain their confidence and cooperation.
Follow local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety and support optimal patient care.
Perform specific departmental tasks and/or orient other staff, as needed.
Protect the privacy of patients’ protected health information.
Prioritize assignments, meet deadlines, and resolve standard problems using established options.
Build collaborative relationships with peers and other staff to achieve departmental and corporate objectives.