Scheduler, Hospice

Sutter Health•Sacramento, CA

4d•$26 - $35

About The Position

The Scheduler maintains scheduling for specialized procedures within an assigned department. The role coordinates services with physicians’ offices and related departments, verifying room and equipment availability when necessary. The successful candidate gains the confidence and cooperation of patients, their families or support groups, and other healthcare providers through competent job performance and effective communication. The Scheduler follows applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The role may also include performing specific tasks and orienting other staff to the department. Medical office experience is required, with preference for scheduling experience and experience in a hospice environment. The position is a regular, full-time, non-exempt role with an eight-hour day shift, Monday through Friday. Weekend work may be needed as required.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
Knowledge of medical terminology, including diagnostic tests, surgeries, consultations, and procedures.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Nice To Haves

Medical office experience, preferably in a scheduling capacity.
Experience in a hospice environment.

Responsibilities

Maintain scheduling for specialized procedures within an assigned department.
Coordinate services with physicians’ offices and related departments.
Verify room and equipment availability when necessary.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow local, state, and federal regulations, codes, policies, and procedures to protect patient privacy and safety.
Perform specific departmental tasks and/or orient other staff, as needed.
Protect the privacy of each patient’s protected health information (PHI).
Prioritize assignments, meet deadlines, and resolve standard problems using established options.