Scheduler, Crewmember Support

Republic Airways•Carmel, IN

11d

About The Position

At Republic Airways, Crew Schedulers enter the operation through a structured onboarding and development program, gradually expanding their responsibilities as they gain experience and demonstrate proficiency. After successfully completing the qualification process, they advance to fully qualified Crew Scheduling Operations Specialists. These specialists make decisions that affect operational performance, cost efficiency, and crewmember productivity. During weather events and other disruptions, the team serves as an operational recovery center, making rapid decisions to keep flights moving, support crewmembers, and help passengers reach their destinations safely while minimizing delays and maximizing efficiency. The position schedules and supports Pilots and Flight Attendants in compliance with FAA regulations, labor agreements, and company policies. It involves resolving complex scheduling problems, recovering open flying during operational disruptions, coordinating with other operational departments, and communicating schedule changes to crewmembers. The role also provides 24/7 crewmember support and contributes to the training and development of new Crew Scheduling Operations Specialists. The work takes place in a high-stress, high-volume environment. Schedules may include early mornings, evenings, overnights, weekends, and holidays, and travel may be required up to 10% of the time. The position requires extended periods at a workstation, including shifts of up to 10 hours.

Requirements

Qualify through either a high school diploma or GED with relevant professional experience, or a college degree.
Previous experience delivering high-quality customer support in a dynamic, high-stakes operational setting; aviation, transportation, or 24/7 operations experience is preferred.
Demonstrated ability to make sound, time-sensitive decisions in high-pressure environments.
Critical-thinking and complex problem-solving ability.
Aptitude for learning and applying detailed regulatory language, including FAA regulations and union contract provisions.
Exceptional attention to detail and ability to manage multiple priorities simultaneously.
Comfort navigating ambiguity and adapting quickly to changing operational conditions.
Professional verbal and written communication skills.
Reliable attendance and a stable work history.
Ability to work any schedule assigned through a seniority bid, including early mornings, evenings, overnights, weekends, and holidays.
Proficiency in Microsoft Office and ability to learn and operate specialized airline operations systems.
Ability to speak, read, understand, and write English.
Ability to sit or stand at a workstation for extended periods, including shifts of up to 10 hours.
Ability to move about the work environment and frequently stand, walk, sit, talk, and hear.
Ability to travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.
Ability to work independently and within a team in a high-stress, high-volume environment.

Nice To Haves

Bachelor’s degree in aviation or a related discipline.
One year of experience in airline operations, crew scheduling, or a regulatory compliance role.
Familiarity with FAR 91, 121, and 117.
Desire to grow professionally within Republic Airways.

Responsibilities

Schedule Pilots and Flight Attendants in compliance with FAA regulations, collective bargaining agreements, and company policies.
Assign legal and qualified crewmembers to open trip pairings to support on-time performance, crew legality, and operational reliability.
Make daily decisions about resources, performance, and budgets, recognizing that unsound decisions may require additional resource expenditure.
Focus on exceeding Republic’s Flight Plan Operational KPI initiatives.
Monitor crew connections and proactively replace crews to avoid delays and preserve schedule integrity.
Resolve conflicts and recover open flying resulting from irregular operations, crew unavailability, or legality constraints.
Make time-sensitive decisions to preserve schedule integrity and minimize operational delays.
Collaborate with Dispatch, Maintenance, and other operational departments to resolve real-time challenges.
Communicate schedule adjustments to crewmembers clearly, professionally, and urgently.
Provide 24/7 crewmember support, including schedule modifications, travel logistics, and contract-related inquiries.
Review and align daily reserve coverage to maximize utilization and cost-effectiveness.
Contribute to onboarding and developing new Crew Scheduling Operations Specialists through hands-on training and mentorship.
Maintain expert-level knowledge of federal aviation regulations and applicable labor agreements.
Operate specialized software systems to track and resolve scheduling problems while handling a high volume of phone calls and chat communications.
Uphold Republic Airways’ BEST guiding principles and contribute to a culture of safety, efficiency, and accountability.
Perform other duties as assigned or required.