Scheduler - Oncology

Memorial Healthcare•Coral Springs, FL

About The Position

The Oncology Scheduler coordinates complex chemotherapy and cancer treatment scheduling for high-acuity patients. The role manages multi-day and multi-week treatment cycles, including scheduling infusion, transfusion, laboratory, surgery, imaging, physician, and radiation appointments. The Scheduler works with patients and the clinical team to keep treatment plans accurate and timely, facilitate changes and care transitions, and help prevent delays in care.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience using complex scheduling algorithms.
At least one year of customer service experience.
Critical thinking, effective communication, and decisive judgment.
Ability to build and foster positive relationships, lead others, and take appropriate action when required.
High degree of accuracy and meticulous attention to detail.
Ability to use initiative and judgment and identify, analyze, and solve problems.
Ability to maintain a cheerful and favorable disposition during stressful patient-care delivery.

Nice To Haves

Oncology-related scheduling experience.
Bachelor's degree.

Responsibilities

Schedule and coordinate complex chemotherapy and radiation treatment plans and cycles, including associated laboratory work, imaging, and physician visits.
Facilitate appointment changes based on patient acuity and help ensure scheduling is accurate, timely, and does not delay care.
Coordinate inpatient transitions and discharges for chemotherapy infusions and radiation in accordance with treatment plans.
Use scheduling algorithms, guidelines, and medication lists for chemotherapy, other medications, and transfusions.
Coordinate surgeries and related procedures.
Schedule appointments using computerized scheduling programs.
Communicate with physicians and other healthcare team members to confirm facility and staff availability.
Review in-basket message pools and collaborate with providers, infusion nursing, and radiation therapists to arrange timely scheduling after office visits or hospital discharges.
Communicate with treatment unit leadership to maximize clinic flow.
Coordinate with physicians, advanced practice providers, nurses, and fellows to confirm and review treatment regimens and plans of care.
Coordinate with Pharmacy regarding drug availability.
Contact patients to coordinate appointments.
Work with the Preservice/Authorization department to ensure prior authorization is obtained and handle pre-registration before visits.
Coordinate same-day add-ons for sick or urgent patients, and transitions from inpatient care or transplant, with the Infusion Clinical Nurse Manager or Radiation Oncology care team; alert the authorization team.
Identify symptoms and refer patients to an appropriate advanced practice provider for symptom management when needed.
Perform other duties as assigned and required.