Oncology Scheduler

The Ohio State University

About The Position

The Oncology Scheduler works within The Ohio State University Wexner Medical Center’s Revenue Cycle, which provides customer service and supports patient access, scheduling, registration, insurance processing, financial clearance, billing, and related revenue-cycle activities. The position summary describes an advanced Senior Patient Access Coordinator role that provides non-medical support to patients, clinical care teams, and the organization. It coordinates care across disciplines and provides accurate information to referring providers, clinical staff, payers, and patients about services and procedures, including oncology-related care such as radiation therapy. The role helps patients understand complex information about their healthcare journey and supports scheduling and coordination for new and return appointments, testing, consults, clearances, treatment planning, patient education, and research appointments. The position ensures appointments and procedures are scheduled accurately and demographic and insurance information is collected to meet clinical and financial needs. It may also include registration, precertification, and financial counseling. The Senior Patient Access Coordinator communicates clearly with physicians, clinical team members, patients, and patient support systems, demonstrates advanced proficiency with multiple electronic medical record and related systems, and may assist the PAC Lead and Access Management with training and support for new staff and student interns.

Requirements

High school diploma or GED.
PC knowledge.
Interpersonal, verbal, and written communication skills.
At least 2 years of experience in patient access or a similar field.
Strong problem-solving and customer-service skills.
Ability to prioritize and coordinate multiple tasks in a busy environment.

Nice To Haves

Associate’s degree.
At least 1.5 years of experience in a healthcare setting, an existing revenue-cycle department, or a customer-service role.
Experience with Cadence, Optime, Aria, Ambra, and medical terminology.
Ability to work in multiple systems for assigned tasks, management, and reporting.

Responsibilities

Schedule appointments and coordinate procedures and other patient-care-related services accurately.
Collect accurate patient demographic and insurance information to support clinical and financial needs.
Provide accurate, up-to-date information about products, services, and procedures to referring providers, clinical staff, payers, and patients.
Support scheduling and coordination for new and return appointments, pre-surgical or procedural testing and consults, clearances, treatment planning, patient education, and research appointments.
Perform full registration duties when needed.
Carry out precertification and financial counseling when needed.
Communicate and coordinate requests with physicians, clinical team members, patients, and patient support systems in a clear and concise manner.
Use multiple EMR platforms and related scheduling, imaging, registration, communication, document-management, eligibility, and payer systems.
Assist the PAC Lead and Access Management with training and support for new staff and student interns when necessary.
Provide customer service and support revenue-cycle activities.