Scheduler-Oncology

Memorial Healthcare•Pembroke Pines, FL

About The Position

The Oncology Scheduler coordinates complex chemotherapy and cancer-treatment scheduling for high-acuity patients, including multi-day and multi-week treatment cycles. The role schedules and coordinates infusion, transfusion, laboratory, surgery, imaging, physician-visit, and radiation appointments, ensuring accurate and timely scheduling without delays in care. The position coordinates with physicians, advanced practitioners, nurses, fellows, pharmacy, authorization staff, and treatment-unit leadership. It also supports urgent same-day scheduling, inpatient transitions and discharges, treatment-plan changes, symptom referrals, and patient appointment coordination. The role requires critical thinking, effective communication, decisive judgment, initiative, accuracy, attention to detail, and the ability to foster positive relationships and maintain a favorable disposition in stressful patient-care settings.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience with complex scheduling algorithms.
At least one year of customer service experience.
Critical-thinking skills, effective communication, decisive judgment, initiative, and problem-solving ability.
Ability to perform accurately with meticulous attention to detail.
Ability to build and foster positive relationships, take appropriate action when required, and convey a cheerful and favorable disposition in stressful patient-care settings.

Nice To Haves

Oncology-related scheduling experience.
Bachelor’s degree.

Responsibilities

Coordinate complex chemotherapy and radiation treatment plans and cycles, including intervening laboratory tests, imaging, and physician visits, according to specific treatment schedules.
Make frequent changes to associated appointments in response to patient acuity and ensure scheduling is accurate, timely, and does not delay care.
Coordinate same-day add-ons for sick or urgent patients and transitions from inpatient care or transplant with the Infusion Clinical Nurse Manager or Radiation Oncology care team; alert the authorization team.
Identify symptoms and refer patients to an appropriate advanced practice provider for symptom management when needed.
Facilitate inpatient transitions and discharges for chemotherapy infusions and radiation in coordination with treatment-plan schedules.
Use complex algorithms, scheduling guidelines, and medication lists for chemotherapy, non-chemotherapy medications, and transfusions.
Coordinate surgery and related procedure scheduling.
Schedule appointments using computerized scheduling programs and communicate with physicians and other healthcare team members to confirm facility and staff availability.
Review in-basket message pools and collaborate with providers and clinical teams to ensure timely scheduling after office visits or hospital discharge.
Communicate with treatment-unit leadership to maximize clinic flow.
Coordinate with physicians, advanced practitioners, nurses, and fellows to confirm and review treatment regimens and the overall plan of care.
Coordinate with Pharmacy regarding drug availability.
Contact patients to coordinate appointments.
Communicate with the Preservice/Authorization department to ensure prior authorization for treatment; handle pre-registration before visits.
Perform other duties as assigned and required.