Oncology Scheduler

The Ohio State University

About The Position

The Oncology Scheduler works within the Revenue Cycle at The Ohio State University Wexner Medical Center, which provides customer service while supporting accurate and efficient patient scheduling, registration, insurance processing, billing, and related revenue cycle activities. The position provides non-medical support to patients, clinical care team members, and the organization. It requires advanced knowledge of a product, process, or service line and coordination across multiple disciplines and software systems. The role provides accurate, up-to-date information to referring providers, clinical staff, payers, and patients about products, services, and procedures, including surgery, radiation therapy, interventional radiology, interventional cardiology, transplant coordination, and endoscopy. The position coordinates appointments and care-related activities, including new and return visits, pre-surgical or procedural testing and consults, clearances, treatment planning, patient education, and research appointments. It ensures appointments and procedures are scheduled accurately and that demographic and insurance information is collected. The role may also perform registration, precertification, and financial counseling tasks. It communicates with physicians, clinical team members, patients, and patient support systems, and may assist with training and support for new staff and student interns. The position requires advanced proficiency with multiple electronic medical record and related systems, including scheduling, imaging, registration, eligibility, document management, communication, work queue, and payer platforms.

Requirements

High school diploma or GED.
PC knowledge.
Interpersonal, verbal, and written communication skills.
At least 2 years of experience in patient access or a similar field.
Strong problem-solving and customer service skills.
Ability to prioritize and coordinate multiple tasks in a busy environment.

Nice To Haves

Associate’s degree.
At least 4–6 years of experience in a healthcare setting, existing revenue cycle department, or customer service role.
Experience with Cadence, Optime, Aria, and Ambra.
Knowledge of medical terminology.
Ability to work in multiple systems for assigned tasks, management, and reporting.

Responsibilities

Provide non-medical support to patients, clinical care team members, and the organization.
Provide referring providers, clinical staff, payers, and patients with accurate, up-to-date information about products, services, and procedures.
Coordinate appointments and care-related activities across multiple disciplines, including new and return appointments, pre-surgical or procedural testing and consults, clearances, treatment planning, patient education, and research appointments.
Ensure appointments, surgeries, and procedures are scheduled accurately.
Collect accurate demographic and insurance information to support clinical and financial needs.
Perform full registration duties, when needed, in addition to scheduling and coordination.
Provide precertification and financial counseling when required.
Communicate and coordinate requests from physicians, clinical team members, patients, and patient support systems clearly and effectively.
Create a positive first impression and lead by example.
Assist the Lead and Access Management with training and support for new staff and student interns when necessary.