Scheduler - Oncology

Memorial Healthcare System•Coral Springs, FL

About The Position

The Oncology Scheduler coordinates complex chemotherapy and cancer treatment scheduling for high-acuity patients, including multi-day and multi-week treatment cycles. The role schedules and coordinates infusion, transfusion, laboratory, imaging, surgery, and radiation appointments, along with related provider visits. The scheduler manages frequent changes, facilitates inpatient transitions and discharges, and works to ensure accurate, timely scheduling without delays in care. The position requires critical thinking, effective communication, decisive judgment, initiative, and meticulous attention to detail. The scheduler collaborates with physicians, advanced practitioners, nurses, fellows, pharmacy, authorization staff, and treatment-unit teams to coordinate care and support clinic flow. The role also identifies symptoms and refers patients to an appropriate advanced practice provider when symptom management is needed.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience involving complex scheduling algorithms.
At least one year of customer service experience.
Ability to use critical thinking, effective communication, and decisive judgment.
Ability to build and foster positive relationships, lead others, and take appropriate action when required.
Ability to perform accurately with meticulous attention to detail.
Strong initiative and judgment, with the ability to identify, analyze, and solve problems.
Ability to maintain a cheerful and favorable disposition during stressful patient-care delivery.

Nice To Haves

Oncology-related scheduling experience.
Bachelor’s degree.

Responsibilities

Schedule and coordinate complex chemotherapy and radiation treatment plans and cycles, including intervening laboratory tests, imaging, and physician visits.
Ensure scheduling is accurate and timely to avoid delays in care, while facilitating frequent appointment changes based on patient acuity.
Coordinate inpatient transitions and discharges for chemotherapy infusions and radiation in alignment with treatment plans.
Use complex algorithms, scheduling guidelines, and medication lists for chemotherapy, other medications, and transfusions.
Coordinate surgery and related procedure scheduling.
Schedule appointments using computerized scheduling programs.
Communicate with physicians and other healthcare team members to ensure facility and staff availability.
Review in-basket message pools and collaborate with providers, infusion nursing, and radiation therapists to schedule patients promptly after office visits or hospital discharge.
Communicate with treatment-unit leadership to maximize clinic flow.
Coordinate with physicians, advanced practitioners, nurses, and fellows to confirm and review treatment regimens and care plans.
Coordinate with Pharmacy regarding drug availability.
Contact patients to coordinate appointments.
Work with the Preservice/Authorization department to ensure treatment prior authorization and complete pre-registration before visits.
Coordinate same-day add-ons for sick or urgent patients and transitions from inpatient care or transplant with the Infusion Clinical Nurse Manager or Radiation Oncology care team, and alert the authorization team.
Identify symptoms and refer patients to an appropriate advanced practice provider for symptom management when needed.
Perform other duties as assigned and required.