Scheduler - Birmingham Outpatient

SCA Health•Birmingham, AL

About The Position

The Scheduler is responsible for coordinating outpatient surgeries and procedures at Birmingham Outpatient. The role gathers patient demographic, insurance, and clinical information; verifies benefits and obtains authorizations; coordinates equipment, staffing, and ancillary service needs; and communicates schedules, add-on cases, conflicts, and patient issues to relevant staff. The Scheduler also tracks cancellations, manages block time, prepares daily bank deposits, and performs clerical duties. Cross-training includes front desk coverage, medical records, chart preparation, collections, and patient account advocacy.

Requirements

High school diploma or GED.
At least one year of scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office.
Ability to meet attendance expectations.
Punctuality.
Ability to meet deadlines.

Responsibilities

Schedule outpatient surgeries and procedures requested by physicians or their office staff.
Obtain and enter patient demographic and insurance information into the billing system.
Contact payers to verify patient benefits and obtain necessary authorizations.
Coordinate with the Director of Nursing to ensure needed equipment, requested staff, and ancillary services are available.
Prepare and distribute the daily surgery schedule to Nursing Managers, RNs, Pre-Op and PACU nurses and technicians, and the Business Office Manager.
Capture complete and accurate clinical, demographic, and insurance information for patients scheduled at the surgery center.
Communicate same-day and next-day add-on cases to the Director of Nursing and other appropriate employees.
Communicate potential scheduling conflicts to the Director of Nursing.
Promptly communicate patient problems to the Business Office Manager and/or Director of Nursing.
Maintain positive communications with medical staff members and their office personnel.
Track cancellations.
Monitor, maintain, and release block time.
Prepare daily bank deposits for monies received at the surgery center.
Cross-train to cover the front desk during lunches, breaks, and extended absences of the Receptionist/Admitting Clerk.
Cross-train in medical records, chart preparation, collections, and patient account advocacy duties.
Perform other clerical duties as directed by the Business Office Manager.