Scheduler-Intermediate

UT Health San Antonio • San Antonio, TX

13d

About The Position

Under general supervision, the Scheduler provides scheduling and registration support to a clinic. The role handles patient communications and appointment scheduling, maintains physician schedules, coordinates referrals and interpreter services, and verifies or creates patient registration and insurance information. The Scheduler also documents and prioritizes patient messages, helps resolve patient concerns, and provides backup support for front-desk or call-center operations when needed.

Requirements

• High school diploma.
• Ability to support the mission, vision, and patient promise through interactions in accordance with the UT Health Way.
• Analytical thinking skills to coordinate work within scheduling constraints and handle emergent requirements in a timely manner.
• Creativity and alternative-thinking skills to develop ideas supportive of the UT Health Way.
• Proficiency with Microsoft Office and database programs.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provide telephonic support to the clinic, including scheduling appointments, documenting patient messages, maintaining physician schedules and templates, entering referrals, informing patients of financial obligations such as copayments and balances, and coordinating interpreter services.
• Verify and/or create registration and insurance information for established and new patients at each point of patient contact, updating information when necessary.
• Document patient requests in the system, gather appropriate information, and prioritize messages according to urgency.
• Assist patients with questions and concerns, attempt to resolve issues before they become complaints, and contact others for assistance when needed.
• Provide backup support or coverage at the front desk and, when assigned due to clinic staffing needs, log into the call center (ACD).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED